Privacy Policy of Mosaic Castle Website
Last Updated: 10-06-2025
This Privacy Policy describes how Mosaic Castle (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our services, visit our website at mosaiccastle.com, or otherwise interact with us (collectively, the “Services”).
By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. We will post updates on this page and revise the “Last Updated” date above.
2. Information We Collect and How We Use It
A. Information You Provide Directly
Contact Details: Name, email, phone number, and address
Order Information: Billing/shipping address, payment details, etc.
Account Info: Username, password, security questions
Shopping Data: Items viewed, added to cart, or wishlisted
Customer Support Info: Details you include in communications with us
Note: Some features may not work if certain data is not provided.
B. Information We Collect Automatically (Cookies & Usage Data)
We collect information using cookies and similar technologies:
Device and browser type
IP address and network connection
Website usage and interaction data
C. Information from Third Parties
We may collect data from:
Vendors and service providers
Payment processors (billing details, transaction data)
Advertising and analytics partners
3. How We Use Your Personal Information
We use your data to:
Provide Services: Process payments, manage orders/accounts, handle shipping/returns
Marketing: Send promotional emails or ads tailored to your interests
Security: Prevent fraud, protect your account and our platform
Communication: Offer customer support and respond to inquiries
4. Disclosure of Personal Information
We may share your information with:
Vendors & Service Providers: Payment, hosting, analytics, fulfillment, customer support
Affiliates: Within our corporate group
Legal or Business Needs: In cases of merger, compliance, or to enforce policies
With Your Consent: For shipping, third-party services, or social media integrations
We do not use or disclose sensitive personal information to infer characteristics about you.
5. User-Generated Content
If you submit reviews or other public content:
They may be viewable by anyone
We are not responsible for the privacy/security of publicly shared data
6. Third-Party Websites and Links
We are not responsible for the privacy practices of third-party websites linked from our Site. Please review their policies before sharing any data.
7. Children’s Data
Our Services are not intended for children. We do not knowingly collect personal data from individuals under 16. Parents/guardians may contact us to request deletion of a child’s data.
8. Security and Data Retention
While we use appropriate measures to protect your data, no system is 100% secure.
We retain your information based on:
Legal requirements
Ongoing service needs
Account maintenance
9. Your Rights and Choices
Depending on your location, you may have the following rights:
Access/Know: Request details of your personal data
Delete: Request deletion of your information
Correct: Fix inaccurate information
Portability: Request transfer of your data
Restrict Processing: Limit how we use your data
Withdraw Consent: Cancel previously given permissions
Appeal: Contest our response to a rights request
Manage Communication Preferences: Unsubscribe from marketing emails
To exercise your rights, contact us at support@mosaiccastle.com.
We may verify your identity before responding to requests.
10. Complaints
If you’re dissatisfied with how we handle your data, contact us using the email below. You may also contact your local data protection authority if applicable.
11. International Users
We may transfer and store your data outside your country (e.g., the U.S.).
For data from Europe or the UK, we use standard contractual clauses or other legal mechanisms to protect your data during international transfers.
12. Contact Us
If you have any questions or requests related to this Privacy Policy, please contact us at: